aliando agile IT service management, agile ITSM, Dana Stoll, agiles IT service management
aliando methods for agile IT service management, agile ITSM, Dana Stoll, agiles IT service management
aliando agile IT service management, agile ITSM, Dana Stoll, agiles IT service management
aliando methods for agile IT service management, agile ITSM, Dana Stoll, agiles IT service management
aliando methods for agile IT service management, agile ITSM, Dana Stoll, agiles IT service management


Jennifer Dana Stoll

Computer Scientist

Dipl.-Inform. (FH)


dana @
dana @ XING

Professional Experience

since 04/2013

T-Systems International GmbH


before: Telekom Deutschland GmbH (transfer of operations)

Business Analyst (Expert Level 4)
  • conducts requirement analyses and specifications with in-house customers for customer care and end to end diagnostic systems
  • designs and specifies solutions for applications within the Deutsche Telekom IT-department
  • leads development teams within projects
  • arbitrates between specialist departements and IT department in projects
  • Keywords: Scrum, ITIL, Kanban, JIRA, Confluence, MS Excel, UNIX, Solvatio

Deutsche Telekom AG, Darmstadt via iXtra AG

Consulting Senior Analyst
  • interim management for software ports and development for data quality analyis and modelling
  • drafts, defines and implements key performance indicator and critical sucess factor models for data quality metrics from provisioning data of a large scale telecom consumer network
  • conducts and moderates daily scrum meetings
  • arbitrates between economic and technical analysis (network and provisioning teams) as well as development engineers.
  • Keywords: Scrum, smalltalk, miosoft, MS Excel, VBA, UNIX, metrics, KPI, CSF, data quality analytics, telco, networking, DSL, gigabit ether
since 11/2007, Karlsruhe

Freelance Consultant for IT Management
  • interim-management, project management and coaching for IT management
  • major topics: ITIL, IT Service Management, IT organisations, agile methods (scrum, aliando)
  • interfacing IT and business administration: risk management, MBO, KPI, management information systems, business intelligence, IT Governance, SAP

Combots AG, Karlsruhe (formerly WEB.DE AG)

Principal Business Analyst, Finance & Controlling (reports to: CFO)
  • responsible for cost based planning and reporting as well as corporate plan/actual comparisons with senior management.
  • designed and implemented corporate cost-unit accounting with SAP-CO
  • develops accounting policies for financial accounting including cost type, cost center as well as cost unit accounting
  • manages projects for liquidation and spin-off of subsidiary companies including mass asset transfers (SAP-AM, Customizing, ABAP)
02/1999 — 10/2005

WEB.DE AG, Karlsruhe

09/2004 — 10/2005 Principal Business Analyst, Corporate Processes (reports to: CFO)
  • responsible for corporate risk management
  • responsible for corporate project controlling
Substantial Projects
  • Split of accounting ledgers and SAP systems following the acquisition of the WEB.DE Portal by 1&1 Internet AG (a United Internet company)
  • Split of IT and other assets following the acquisition as well as CPA-proof documentation to be included in the acquisition contract and annual statement (13.000 assets, volume € 35 mio.)
  • Developed performance measurement and reporting systems for product as well as accounts receivable management
  • Conducted a feasibility study for implementing a corporate management information system
04/2001 — 08/2004 Technical Director (reports to: CTO)
  • Responsible for corporate division Information Technology including 70 reports (6 direct department reports)
  • Responsible for IT service management and operations of the WEB.DE portal site including online business critical infrastructures as well as hosting centers
  • Responsible for corporate information security
  • Responsible for steering of several audits for IT security and protection of data privacy (conducted by regulatory authority or CPA company) including corporate governance.
  • Consulted software development and product management divisions in terms of software architecture
Substantial Projects
  • Designed, implemented and operated the four WEB.DE hosting centers
  • Designed and implemented mass data storage architectures for WEB.DE portal site (including WEB.DE FreeMail)
  • Implemented corporate agile IT Service Processes based on ITIL
  • Implemented corporate security policies and processes based upon German "Grundschutzhandbuch" (issued by BSI)
02/1999 — 03/2001 Senior Manager IT (reports to: CTO)
  • Responsible for IT infrastructure and IT Service Management of WEB.DE AG (a Cinetic spin-off) including online and corporate infrastructure
  • Headed the technical purchasing unit
  • Responsible for steering of external technical audits for initial public offering (IPO) and annual report (CPA)
Substantial Projects
  • Designed, implemented an operated our first WEB.DE hosting center
  • Managed projects for relocation and migration of any infrastructure and systems to our new hosting center
  • Managed the migration of our office infrastructure into new facilities
03/1996 — 01/1999

Cinetic Medientechnik GmbH, Karlsruhe

01/1997 — 01/1999 Network Manager (reports to: CTO)
  • Responsible for corporate IT infrastructure
  • Hosted internet sites for German Fortune 500 customers
  • Operated travel portal and flight booking systems and as well as the freshly developed portal site WEB.DE
  • Designed and operated corporate network and workstation infrastructure
  • Brought linux to the company as a hosting platform substantially improving efficiency
03/1996 — 12/1996 Freelance Administrator/Developer
  • Developed and administrated internet sites of German Fortune 500 and industrial companies (BASF, Comparex, Knoll, Novartis, VDE etc.)
  • UNIX programming in C/C++, Javascript, PERL/CGI and shells
03/1992 — 06/1995

Karlsruhe Institute of Technology (ehem. FZK/KFK)

Freelance Consultant for software development
  • Designed and implemented parsers used by surface recognition systems for exchange format VDAFS (automotive industry) according to ISO 9000 on UNIX (SGI), Windows and OS/2
  • Designed and developped drivers for DSP controller interfaces for tube robots in cooperation with Fraunhofer Gesellschaft
  • Designed and implemented interface drivers for periphery in mobile robot contol stations with OS/2 and Windows NT
  • Designed and implemente object oriented automation modules for magnetism guided storage facility robots
01/1988 — 09/1991

Interest Verlag GmbH, Augsburg

Freelance Consultant/Writer
  • Developed Software and Documentation for demonstration and teaching purposes


since 10/2003
last 2010
Karlsruhe, Mosbach & Mannheim Cooperative State Universities
Freelance Lecturer for IT Management at the School of Computer Science / Business Informatics departments.
Topics: IT-Management, IT-Service Management
09/1995 — 02/1996 California Polytechnic State University, San Luis Obispo, CA
Thesis: Data replication in distributed information retrieval systems: algorithms and their performance.
10/1991 — 09/1996 FH Karlsruhe, University of Applied Sciences
Diploma in Computer Science (BSc. equiv.) Major: Distributed Systems


Psychology, Pool Billiards